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September 11, 2020
Question

Customer was sent an invoice that she paid with Apple Pay. After asking for her order, I show no payment made, but she has a receipt.

  • September 11, 2020
  • 1 reply
  • 2 views
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1 reply

LieraMarie_A
Level 8
September 11, 2020

Nice to have you in the Community, @jplunkett51889. I can help you verify if the customer has paid you.

 

You'll know if someone has paid you when you receive an email confirming the payment, and the invoice will be marked as paid within QuickBooks. The Apple Pay payment will be deposited in your account on the next business day.

 

If it's showing unpaid even after payments were made, I'd recommend contacting our Payments Support Team to verify the customer's payment. One of them can take a closer look at your account and review the payment submitted by your customer.

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact Us on the pop-up. 
  3. Enter your question in the How can we help? field and click Let's talk
  4. Choose either Start a chat or Get a callback.

 

I'm also adding these helpful articles that consist of questions and answers about Apple Pay and QuickBooks and to find out when QuickBooks Payments deposits customer payments:

 

You can leave a comment below if you have any questions. The Community is always here to help. Have a good one.