Customers are paying invoices but not clearing QuickBooks.

Hi there, @Gabanuet.

For QuickBooks Payments, we'll have to wait for the bank to clear the funds. After that, the payment will automatically post to close the invoice. Please make sure that the bank account setup is correct.

If you don't have a QuickBooks Payments account, you can clear the invoices by receiving payments. Let me show you how.

Here’s how:

1. Click the Sales tab in the left navigation bar.
2. Choose Invoices at the top of the page.
3. Select the desired invoice from the list to open it.
4. Under the Balance Due amount, click the Receive payment button in the top right corner.
5. Enter the payment method and any other necessary information.
6. Choose Save and new or click the drop-down arrow for Save and close or Save and send.

Once done, you can go back to the invoice and check if it's already marked as paid. You might also want to read this article to learn more about recording customer payment: How to Record a Customer Payment.

Please let me know if you have any other questions with QuickBooks Online. Stay safe always.