Hey there, Wendy911.I'm here to help you with condensing your data via QuickBooks Desktop Accountant 2019. Let's get you back up and running. You may want to check if your QuickBooks release version is up to date. Once you've verified and it's up to date, let's try to verify and rebuild your data. The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file. To Verify Data: Choose Window at the top, then Close All.Choose File.Click on Utilities.Select Verify Data.To Rebuild Data: Choose File.Click on Utilities.Select Rebuild Data.You will receive a warning message to backup your company file, press OK.Click OK when you get the message "Rebuild has completed.After that, let's try to condense your data again. If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours: Go to: https://help.quickbooks.intuit.com/en_US/contact.Choose your QuickBooks Product.Select your QuickBooks version.On the Contact Us page, click a topic.Click on the Get Phone Number button to see the support number.I'm only a post away if I can be of additional assistance with condensing your data. Wishing you a wonderful rest of the week.

Question

Desktop Accountant 2019. When I try to use condense, I am unable to select the 1st option. I spoke with support and they couldn't answer.

Forum|Forum|7 years ago
February 4, 2019
1 reply
7 views

No text available

QuickBooks Online

Rose-A

Level 10

Hey there, Wendy911.

I'm here to help you with condensing your data via QuickBooks Desktop Accountant 2019. Let's get you back up and running.

You may want to check if your QuickBooks release version is up to date. Once you've verified and it's up to date, let's try to verify and rebuild your data. The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file.

To Verify Data:

Choose Window at the top, then Close All.
Choose File.
Click on Utilities.
Select Verify Data.

To Rebuild Data:

Choose File.
Click on Utilities.
Select Rebuild Data.
You will receive a warning message to backup your company file, press OK.
Click OK when you get the message "Rebuild has completed.

After that, let's try to condense your data again.

If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks version.
On the Contact Us page, click a topic.
Click on the Get Phone Number button to see the support number.

I'm only a post away if I can be of additional assistance with condensing your data. Wishing you a wonderful rest of the week.

S

SweetpeaR

I can not use the delete audit trail option either. I tried rebuilding etc...and it is still greyed out. I am logged in as the administrator.

JaneD

Level 6

I appreciate you running the Verify and Rebuild tool, SweetpeaR.

Let's repair QuickBooks to resolve common behaviors like this, such as being unable to open the file or preventing you from performing a task.

Here are the steps:

You'll need to ensure a backup copy of your company first.
Then, close QuickBooks.
Now, go to Control Panel and select Programs.
Choose Programs and Features and click on Uninstall or change a program.
From there, select QuickBooks and click on Uninstall/Change.
When prompted, click on Continue and Next.
Select Finish and restart your computer.

Once you're done, condense your data again.

If you're still getting the same problem, I recommend doing a clean install. The following article will provide more information: Clean install QuickBooks Desktop.

Please let me know how it goes by leaving a comment below. I'm always around to lend a hand. Take care and have a great day.

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