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September 10, 2022
Question

Does any one know why we are receiving random $10 charges? I've received two of them in the last two days with no explanation.

  • September 10, 2022
  • 4 replies
  • 87 views
No text available

4 replies

Level 6
September 10, 2022

Hi there, @bridlespurtreasu. 


I know that every penny counts when running a business. Also, I want to make sure you’re only paying for the services you need.

 

If you're unable to recognize a charge on your account, you can check where it's coming from and why. Here's how:

  1. Click the Gear icon.
  2. Select Account and settings.
  3. Go to the Billing & Subscription tab.

 

From there, you can see your active subscriptions. 

 

Furthermore, QuickBooks Payments or Merchant Services charges your account if you have processed or received online payments.  

 

If the charges are  from the transactions in your bank, I recommend contacting your financial institution. This way, they'll be able to further verify the amount.

 

Intuit also charges you for products you order and services you receive. These charges fall into categories, and we've listed them in this article: Charges in your Credit Card or Bank Account.

 

Additionally, I've included an article that'll help you check the charges in your credit card or bank statement:  Intuit Charges.

 

For future reference, you can use the Export option to ensure you have a backup of your data: Export reports, lists, and other data from QuickBooks Online. 

 

Feel free to message again if you have additional concerns. I'd be here to answer your next post. 

September 11, 2022

After further research, I've determined that they are related to customer invoices paid online via a checking account. The $10 fee does not match the actual 1% rate charged for the online payment which was over $1,700. Has a new policy been implemented that tops out the online payment fee for customer invoices paid with a checking account?