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lindak1119
Level 7
December 15, 2018
Question

Does anyone have any issues opening invoices? If I click to open nothing happens.

  • December 15, 2018
  • 4 replies
  • 22 views
No text available

    4 replies

    A
    Anonymous
    December 15, 2018

    Good day, @lindak1119,

     

    Thanks for getting in touch with us today. Let's make sure you're able to open your invoice transactions.

     

    Our Support Team has not communicated any similar issues reported by other users. In the meantime, let's try opening your invoices on a private browser. The incognito window does not save data history in the cache making it a good place to isolate web data issues. Here's how to open a new window:

    • Google Chrome: press Ctrl + Shift + N
    • Mozilla Firefox: press Ctrl + Shift + P
    • Internet Explorer: press Ctrl + Shift + P
    • Safari: press Command + Shift + N

    If you can view your invoices without any issues, you can go back to the regular browser then clear your browser's cache. This cleans up the data on your cache that's causing performance issues in QuickBooks. That should circumvent your invoicing issue, @lindak1119.

     

    Let me know how this goes by mentioning me in this thread. I want to make sure everything gets resolved for you. Have a great day!

    J
    jw15
    August 18, 2019

    When I try to open my invoices, a green circle populates the screen in perpetuity.

    Please help!

      A
      Anonymous
      August 18, 2019

      Welcome and thanks for joining the discussion, @jw15,

       

      I want to ensure you can create invoices in QuickBooks. Before anything else, may I know if you have tried doing the steps I've outlined above? I suggest following it first and see if it works for you.

       

      However, if you keep getting the same unresponsive behavior, I would recommend contacting our QuickBooks Online Care Team. They have the option to review your account and open an investigation for you. here's how to contact us:

       

      1. Click the (?) Help menu at the top right section of your QBO Dashboard.
      2. Tap the Contact us button.

       

      In the meantime, you can open an invoice report and access the transactions from there. Here's how:

       

      1. Go to the Reports tab.
      2. Choose Invoices and Received Payments from the Who owes you section.
      3. Update the Report Period.
      4. Click the Amount to pull up the invoice information.

       

      Please update me on how the call goes. I'll be around if you ever need further assistance. Have a good one!

      A
      Arif3
      November 4, 2022

      I tried all the things mentioned here but the first time the transaction opens but after that the green splash comes and goes. I'm using mac with chrome browser. does anyone have a solution for this?

        T
        TirzahC
        Level 4
        November 5, 2022

        Welcome to the Community, hellothere4.

         

        Since you've tried all the troubleshooting steps provided on this thread and I've checked there's no open investigation about this issue in invoices, I recommend getting in touch with our Support team. They'll be able to add your name to the list of affected users so that you receive the information updates.

         

        1. Click the (?) Help menu at the top right section of your QBO Dashboard.
        2. Tap the Contact us button.

         

        I'm also adding these articles that I'm sure you'll find helpful in managing your sales forms:

         

         

        Please update me on how the call goes. In case you'll need assistance in dealing with your invoice transactions, don't hesitate to get back to this thread. We're always here to help you.

        L
        LollyNino_CQuickBooks Team
        QuickBooks Team
        November 18, 2022

        Hello there, @lindak1119. 

         

        I appreciate your participation in this Community and your use of the troubleshooting processes mentioned above by my colleagues.

         

        Since clearing your browser's cache and adding QuickBooks to the allowed popups don't work, I recommend contacting our Support team as you've already attempted all the troubleshooting suggestions on this post and there isn't currently an open investigation into the issue of this invoice. Your name can be added to the list of users who are affected so that you receive information updates. 

         

        Here's how:

         

        1. Click on this link: https://qbo.intuit.com/redir/testdrive.
        2. Click Help and choose Contact Us.
        3. Enter something like cannot view invoice and click Continue.

         

        Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

         

        Once you've received their payment, follow this article on how to record payment or partial payment for an invoice: Record invoice payments in QuickBooks Online. 

         

        I'm always here if you need help with your invoices and or anything else by leaving a reply below. I'm always here to assist. Take care and have a great rest of the day!

        S
        srich
        November 21, 2022

        Same issue here on multiple browsers/computers.  Only the first attempt to view an invoice works.  After that, I have to reload the browser every time I try to view an invoice to get the invoice to show up.

          H
          how to edit a credit memo numb
          February 23, 2023

          I rebooted my computer and it resolved the issue.

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