Does anyone know how to actually reach a customer service rep? have tried for over a week with no response from QB

I'm here to help you contact our support team, deniseleeper.

We have changed how you can reach our phone support team to a more advanced and authenticated connection. That's why they are only available once you are logged into your account. Please follow the steps below to contact them.

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

However, if you have followed the same steps previously but is unable to get a representative, you can contact them again to make sure that you'll be able to contact them. Our phone support team may have been assisting a large volume of calls as of the moment. Please bear with us.

You may also want to post questions here in the Community if you have questions with QuickBooks Online (QBO). Please know that we have also our Community backers who'll be able to help you with your concern. 

I've included these help articles for your reference in case you'll have few questions about QBO.

Please reply to this thread if you still have issues reaching out to our support team. I'll be right here to further assist you.