Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
October 21, 2023
Question

Does anyone knows how to fix a o redirect payments to an old quickbooks cheking account if accidentally opened a new one?

  • October 21, 2023
  • 1 reply
  • 1 view
i have a checking account that still active but as I sing up with another product i didnt relalize that i was opening a new checking account w qb

1 reply

Level 6
October 21, 2023

Thanks for laying out the details of your concern, romefullcolor. I'm here to point you in the right direction for support to help you with your concern about the QuickBooks Payments account.

 

Since QuickBooks Community is a public forum, we're unable to pull up your account information. Thus, I recommend getting in touch with our QuickBooks Payments Support Team. They have equipped tools to have a screen-sharing session with you and be able to fix those payments redirected to your old account, as well as guide you on the best process to manage your account that has been accidentally opened.

 

Here's how you can contact them: 

 

  1. Go to the Help (?) menu.
  2. Choose or type Contact Us.
  3. Enter your concern and select Let's talk.
  4. From there, choose a way to connect with us.

 

For more details about processing payments, please review this handy article: Take and process payments in QuickBooks Online.

 

If you need more help with QuickBooks Payments, check out this resource that contains a list of articles that may help you with the most commonly asked Payments questions: QuickBooks Payments FAQ.

 

I appreciate your patience while working on this issue. Feel free to tag me in your reply for any additional questions about QuickBooks-related tasks. We're determined to help you succeed. Keep safe always.