Every single one of my clients has disappeared from the Time Entry tab. My time entries are still there, but I don't know who they belong to. HELP?!

Hi there, katjpedersen-gma.

Thank you for visiting the QuickBooks Community. I'll ensure you'll be able to view the detailed information about your time entries that are being recorded in the system.

Based on the tag that I've seen on your post, it seems you're using QuickBooks Self-Employed. If that's the QuickBooks version you're using, know that there's no tab called Time Entry in that account. It's only available in QuickBooks Online, the version for small business owners. If you're utilizing this subscription, you can customize the columns on the timesheets so you'll be able to see the details or to whom the time entries belong.

Here's how: 

1. Click the Time menu to open Time Entries.
2. Select Customer, Worker, or Contractor from the dropdown.
3. Change the displayed date range if necessary.
4. Choose an individual customer, worker, or contractor to see the timesheet details.
5. Customize what columns you see on the timesheets by selecting the gear icon under Total Hours.

For additional details, you can open this article: Track and manage timesheets in QuickBooks Online. This also provides steps on how you can edit time.

If the issue continues to occur, I recommend logging in to the QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using: 

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the steps above didn't work, use another supported browser as an alternative.

Lastly, you may refer to each article below to see the contrast between QBSE and QBO and how it works differently.

• QuickBooks Self-Employed Overview.
• Help guide for QuickBooks Online.

Let me know if there's anything else you need help with time entries. I'm always here to help you anytime. Take care and keep safe!