Has anybody had the experience of QBs online eliminating income categories?

Thank you for alerting us about this behavior, Nat20. I can share some troubleshooting steps to help you utilize the desired income item when recording your invoices.

There are no reported cases related to this experience. To pinpoint the problem, please review your items in the Products and Services window. Ensure they are active and appear on the lists. If the items are missing, that's likely why you can't select them when creating your invoices. If you're organizing your products and services by categories, review this material to determine whether it's active or deleted: Group products and services into different categories in QuickBooks Online.

If everything appears in order, but the issue continues, your browser's cache could affect your experience. At this time, you can proceed by tracking your invoices through a private window to narrow down the result. The procedure can assist in removing any cache-related issues that may have caused the problems. You can save time by using either of the following keyboard shortcuts:

• Google Chrome: Press Ctrl+ Shift + N
• Safari: Press Command + Shift + N
• Mozilla Firefox: Press Ctrl+ Shift + P

When you see the items needed, switch back to your original browser and clear its cache to refresh the system. If the issue persists, utilize other supported browsers for the best experience.

On the other hand, you may run through the resources from these links for more hints while working with your invoices in our system: Create and send invoices in QuickBooks Online.

Once your customers paid their dues, get ready to track them through the Receive Payment window. You may also access this article for your reference: Record invoice payments in QuickBooks Online.

If you have other questions about your items or invoices, let me know by leaving a comment below. I'm more than happy to help you again. Have a good one!