Hello, I dont have JOURNAL ENTRIES in my account. Please turn this function on in my account please. I have talked to my accountant and she also cannot do anything

Hi there, ihlaska.

I'm here to ensure you'll be able to create a journal entry in your QuickBooks Online (QBO).

It's possible that your User View is set as Business View. That's the reason you're not seeing an option to create a Journal Entry. To turn on this feature in your account, I suggest modifying your setting in the Advanced tab as Accountant View to have this option.

Here's how:

1. Go to the Gear icon and choose Account and Settings.
2. Choose the Advanced tab.
3. From the User view section, select the Accountant view.
4. Click Save.
5. Then, Done.

For additional information, you can refer to this article: Switch between Business and Accountant view in QuickBooks Online.

Once done, you can go to the Plus icon and select Journal entry. Then, you can now start creating journal entries in your account. Follow the steps below.

1. From the Journal entry page, enter the journal date.
2. Fill out the fields to create your journal entry.
3. Hit Save and new or Save and close.

However, if you can't still see the Journal entry under the Plus (+) icon, I recommend logging into your QBO account using a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing websites, like QBO, to act unusual behavior.

To use a private browser, here's how:   

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: How do I clear my browser cache and temporary Internet files?. 

If the steps above didn't work, use another supported browser as alternatives.

Please check this article to see steps on how to print a single journal entry or multiple entries on one report: Print a journal entry report.

I also want to share these resources which include video tutorials and to help you learn more about the features and functions of QuickBooks Online.

• All QuickBooks Tutorials.​
• Help Articles.

If you need anything else or questions about QuickBooks, feel free to visit us again. It's always my pleasure to help. I wish you all the best!