Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
U
usermsworks
August 4, 2023
Question

Help with connection to Revolut (US account)? My USD and GBP balances show up fine, but QBO did not give me the option to connect my EUR balance. Any ideas?

  • August 4, 2023
  • 1 reply
  • 6 views
My revolut business account has 3 currencies, USD, EUR & GBP. I have balances in my USD & EUR currencies. When linking my account, and logging into Revolut during the linking process in QBO, I can see all three currencies and all three balances. But when it comes time to configure the account syncing, QBO only gives me the option to connect my USD and GBP currencies, NOT my EUR currency.

1 reply

A
AbegailS_
Level 6
August 4, 2023

Thank you for reaching out to us. We understand that you would like to connect your bank account to QuickBooks Online to display your euro balance. I'm here to share alternative ways to solve your issue. 

 

Let's connect your bank account in the mobile app,.We'll show you how to easily connect them.

  1. From the main menu, select Banking.
  2. Select + to add an account.
  3. Search for your bank. Or choose from the list of popular banks.
  4. Select your bank from the search results.
  5. Sign in to your bank.
  6. Follow the steps to select an account to connect to. Or select a QuickBooks account the bank account should map to.

See this article for more detailed steps: Connect your bank account in mobile app

 

Once you're able to connect your bank account, you can now review downloaded bank and credit card transactions and put them into the correct accounts. This way, you'll be able to ensure your record is accurate:

 

I'm only a post away if you need more help in completing your other tasks in QuickBooks, Ben H. It's always my pleasure to help you out again.

U
usermsworksAuthor
August 4, 2023

Thanks, but I don't think this is helpful

 

As I said, I already connected my Revolut account to QBO (in the webapp) and it recognizes the USD and GBP balances and transactions properly, but not the EUR balance and transactions.

 

Are you saying I should delete Revolut in the WebApp and try connecting it via the mobile app to solve the problem?

 

Thanks

 

 

C
CharleneMaeFQuickBooks Team
QuickBooks Team
August 4, 2023

You don't have to delete your Revolut account, usermsworks.

 

The web browser utilizes cache data to load pages faster. However, too much of it causes problems that affect the program's performance. Accessing your QuickBooks Online account via a mobile app helps us determine if the issue is browser-related.

 

Since your account is connected, I recommend contacting our QuickBooks Support Team. They have tools to determine why your Euro balance and transactions didn't sync. They can also provide troubleshooting steps to resolve this. 

 

Here's how:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the Send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.

 

In the meantime, I suggest manually importing the missing transactions into QuickBooks Online.

 

Once everything is all set, categorize the transactions and reconcile your accounts. Doing so ensures your financial data are accurate and avoid discrepancies.

 

Maintaining the accuracy of your QuickBooks record is our goal. If you have any other inquiries or concerns regarding banking, we are available to assist.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement