I appreciate your effort in clearing the cache and cookies of your browser. I also assume that you've been through with the setup and everything. Hence, you did a couple of troubleshooting steps.
At this point, it would be best if our Support team can check this further for you. They can use more tools to see why nothing happened when you tried forwarding receipts. They are open 24/7.
If you have other queries about Receipt Forwarding, please reply below.
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