Hi, I took pictures of receipts on my iPhone, but cannot get laptop to open the receipts tab on my laptop to transfer them, the circle just goes around and around

Thanks for posting a question here in the Community, @JKM210.

I can help fix your issue for today. You can start by clearing the Windows App's cache to delete previously remembered information. This way, the app will start fresh and pull up your desired receipts easily. Below are the steps that you can follow.

1. Click Help on the navigation bar at the top then choose Reset App Data.
2. Wait for the process to complete then close the app.
3. Right-click the app and click Run as Administrator when re-opening.
   
   

However, if resetting the App Data still won't work, I recommend doing a full reinstall of the program. Here are the steps to follow to accomplish this:

1. The method for uninstalling the App varies based on which version of Windows you're using. Refer to the QBO Windows App Help Guide under the How do I uninstall? section.
2. Once uninstalled, you'll still need to delete the locally stored settings. Press the Windows key (⊞) on your keyboard, or click the icon (Start) on your screen and type %appdata% (including the percentage signs) in the search bar. Hit Enter.
3. You'll need to look for the QuickBooks folder. If you see a Roaming folder instead, open it first as the QuickBooks folder is contained within. Right-click then Delete the QuickBooks folder. This will be recreated when a fresh version of the app is installed.
4. Using the guide in Step 1, under the How do I install the app? section, re-install the QBO app based on the instructions for your version of Windows. It's recommended that you allow the program to be placed in the default installation directory (usually C:/ProgramFiles or ProgramFiles (x86)).

You may also categorize your captured receipts. This way, you'll be able to track it easily.

Consider reading this handy help article to aid you in case you've got other QuickBooks concerns, such as tracking mileage, cash flow management, setting up payments and online banking, running reports, etc. This way, you can choose several options on how to run your business well.

Fill me in if you've got more questions. I'll be here to help. Take care and have a good one!