Hi,need help updating my product/ sales list? When ever I try the category comes up and doesn't let me continue or add a category

Welcome to the Community, @peri4421-gmail-c!

Adding a category to your products or services is having an issue, it may be because of outdated or corrupted cache files in your web browser.  Let's perform some troubleshooting steps to isolate the issue.

Here's how: 

1. Try using a private or incognito browser.
2. Restart your browser.
3. Clear your browser's cache.
4. Add Intuit as a trusted site.

Note that you have to follow the set of instructions for your browser type.

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

If this doesn't work, try contacting our Contact Online Support by calling the provided number seen at the end of the article.

Likewise, if you need help adding inventory products or vendors in QuickBooks Online, check out these articles for guidance.

Please don't hesitate to let me know how it goes, or if you need further assistance with your posting account.