Hi there, On the products page, the Customer drop-down menu used to be searchable by typing. Then they stopped that, but now the customers are all out of order. Help!

Thanks for posting a question here in the Community, @kate30.

Normally, you're able to search customer names by just typing in the Customers tab of your QuickBooks Online account. However, since you're having this issue, I suggest you do basic troubleshooting steps such as using a private browser. This helps us identify if it's a browser-related issue that's causing this QuickBooks Online behavior.  Below are the lists of the shortcut keys:

• Google Chrome: press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: Press CTRL  + Shift + P
• Safari: press Command + Shift + N

Also, there are times that you're browser remembers previous information hence needs to refresh. To fix this, you'll have to clear cache and cookies.

Meanwhile, you'll want to learn how to customize your invoices in QuickBooks Online so you can personalize the details on it: How to customize invoices in QuickBooks Online.

Please let me know if I can be of any help by leaving a comment below. Take care and have a good one!