This happens when the auto-recall feature is turned on in QuickBooks Online (QBO). This will pre-fill transactions from the last saved entry of that specific customer, vendor, or employee.
You can turn off the automatic fill so you can enter the information you want on the transaction. Let me show you how:
Go to Settings⚙, then select Account and Settings.
Proceed to the Advanced tab.
Click the Automation section to expand it.
Uncheck the Pre-fill forms withpreviously entered content to enable auto-recall box.