How can I change an invoice from paid to unpaid? I tried going to the customer and deleting the payment but that deleted the whole invoice. Please help...

Hello @Myria30,

You're on the right track, deleting the payment will let you mark the invoice as unpaid. But since it has been deleted, as you said, we can pull up your Audit Log report so you can recreate the deleted invoice. I'll show you how.

1. Go to the Gear icon.
2. Under Tools, select Audit Log.
3. On the Filter menu, select Show only these events under Events.
4. Below the Show only these events section, select Transactions.
5. Click Apply.

From here, make sure to find and review the details of your deleted invoice so you can recreate it. You can read through the following articles below to learn more:

• Use the audit log in QuickBooks Online
• Use the audit log to re-enter deleted transactions

Lastly, I've also included this helpful article with a clip for ideas about other functions you can utilize with your audit log report: How to Use the Audit Log: Finding Errors & Transaction Histories.

Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.