How can I remove the paid stamp from some invoices? They appear paid but I haven't receive any payment from them. I don't know what happen. Thank you!

Good day, Karina,

Let me help you remove the paid stamp on your invoices.

QuickBooks will immediately tag an invoice as paid or partially paid once you enabled the settings to apply customer credits automatically. To get past this, we can check the invoices if there are credits applied to them. Let me guide you how to do that:

1. Open the invoice.
2. Click the payment link below the Payment Status.
3. Click the date when the payment is applied.
4. In the Receive Payment window, click the Clear Payment button.
5. Click Save and close.

That should do it! If you'd like to disable the feature to apply credits, you can turn it off in the Accounts and Settings. Here's how:

1. Click the Gear icon.
2. Choose Accounts and Settings.
3. Click Advanced.
4. Click the Automation section.
5. Uncheck the box for Automatically apply credits.
6. Click Save.
7. Click Done.

Please feel free to let me know if you have any questions with the process, Karina. I'm here to back you up.