How do I issue a refund to a customer and have the customer information screen show no open balance in the transactions field?

Welcome to the Community, @ margaret13.  

I’m going to provide you with the best solution to issue a refund to a customer. It’s a quiet simple process.

Here’s how to issue a refund:

1. Open your company file.
2. From the QuickBooks Home screen, choose the Refunds and Credits icon.
3. In the Customer Credit Memo screen, enter the appropriate customer name and amount to be refunded.
4. Save & Close.
5. In the Available Credit screen that appears, select Give a refund then click OK.
6. In the Issue a Refund window, choose the credit card type to be refunded (Visa, MasterCard, Discover, Amex) and enter the card information. Note: Be sure the Process credit card refund when saving box is checked.
7. Select OK to complete the refund for processing.

For another option, you can give your customer a credit.

Feel free to drop a line if there’s anything else with which I can help. I hope you have a great day.