Hi there, @curtbrowntrucking. I'm here to lend a helping hand with the product and services on the invoice tab. Let's try uninstalling and reinstalling the QuickBooks Mobile app. There might be something going on with your iPad. Follow the steps below: Tap the App Store on your iPad and sign in using your iTunes credentials.Search for QuickBooks Online for iPad.Choose Free to download and then Install.Sign in using the same QuickBooks Online company credentials.Choose your QuickBooks Online company file. For additional resources, I've included a link that lists all of the features and tasks available on supported devices: Compare mobile app features. Let me know how this goes. And if you have other concerns or QuickBooks questions, just let me know. I want to ensure your success. Always take care!

Question

How do I move a product or service on an invoice on iPad? Before the update you could just hold down on an item and move it up or down to put it in order.

3 replies
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QuickBooks Online

C

ChristineJoieR

QuickBooks Team

Hi there, @curtbrowntrucking.

I'm here to lend a helping hand with the product and services on the invoice tab.

Let's try uninstalling and reinstalling the QuickBooks Mobile app. There might be something going on with your iPad.

Follow the steps below:

Tap the App Store on your iPad and sign in using your iTunes credentials.
Search for QuickBooks Online for iPad.
Choose Free to download and then Install.
Sign in using the same QuickBooks Online company credentials.
Choose your QuickBooks Online company file.

For additional resources, I've included a link that lists all of the features and tasks available on supported devices: Compare mobile app features.

Let me know how this goes. And if you have other concerns or QuickBooks questions, just let me know. I want to ensure your success. Always take care!

C

curtbrowntruckingAuthor

This has nothing to do with snap receipt? Trying to move a service I entered on an invoice to put it in the right (date) order. No way to do it now. Have to delete everything from invoice and start over

Jen_D

Level 8

Thanks for your feedback about this new update, @curtbrowntrucking.

Our developers are constantly evolving our services, which includes that of our products and the mobile apps. Being able to sort the products without deleting them would be very convenient feature to retain.

While this feature is unavailable at the moment, we encourage you to send a product suggestion to our developers. You can do it in the app by going to the Menu and selecting Request a feature. You can also try this by logging in to your browser in your device.

You can share your suggestion within the program by following these steps in a web browser:

Login to qbo.intuit.com.
Enter your QBO credentials.
Once logged in, click the Gear icon and choose Feedback.
Enter your suggestion for our engineers on the Feedback box.
Once done, press Next to send it.

To be updated with the recent and upcoming changes for QuickBooks products, please visit these sites:

I also encourage you to contact our support so they can submit a report about this change and forward a suggestion for you. On your device, just click the (?) icon and choose Ask QB assistant a question. Then, type "Contact Support", and choose I want an agent or I'll Instant Message.

Please come back here if you need further help from us. I'll be right here to help you out with your program concerns.

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