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October 3, 2020
Question

How do I show finance charges on statements?

  • October 3, 2020
  • 1 reply
  • 8 views
No text available

1 reply

MichelleBh
Level 8
October 3, 2020

Hi there, @lodgepolestore-g.

 

I can walk you through the steps on how to run the customer's statements showing the finance charges in QuickBooks Online. 


Make sure that you've put a memo or message in the invoices, so you're able to see the finance charge in the statements. 

 

Here's how: 

 

  1. Go to the Sales menu, then choose the Customers tab.
  2. Put a check-marked to the customer's name. 
  3. In the Batch actions drop-down arrow, choose to Create Statements
  4. Select the Transaction Statement under Statement Type, then tap Save

        5. Go back to Sales, then select All Sales

        6. Pick Statements and customer's name under Filter drop-down. 

        7. Double click the statement to show the details. 


 

If you don't have, you can still see, but you need to check each of them because it will only show invoices instead of finance charges.

 

 

For more information about the process, check out this article: Create and view customer statements

 

I've added an article that you might need in the future about how to set up and add late fees to overdue invoices in QuickBooks Online.

 

 

If you have any questions about the information I've provided or anything else QuickBooks, feel free to reach out to me here in the Community. I'm always here to help.

October 5, 2020

I completed all these steps and finance charges do not appear on statements.

QuickBooks Team
October 5, 2020

Hello again, lodgepolestore-g. I appreciate you for keeping us updated.

 

For you to show the Finance Charges on the Customer Statement, ensure that when creating an invoice, the Description on the line item has Finance Charges. 

 

 

So, when creating a Statement, it will appear. 

 

Please let me know how things go on your end. I'm always here to offer additional help. Have a nice day.