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C
cameron-growthma
September 8, 2020
Question

How do you deal with a dispute? I click more info and it takes me to a forum. I never received an email never would have even known.

  • September 8, 2020
  • 2 replies
  • 20 views
No text available

2 replies

MichelleBh
MichelleBh
Level 8
September 8, 2020

Hi there, @cameron-growthma. 

 

Good to see you here in the Community. When you say "deal with a dispute", may I know what specific goal you're trying to achieve? Any additional information will help me make sure that I can provide you with the best resolution.

 

You can click the Reply button below to leave a comment. I'm looking forward to hearing from you soon.

C
cameron-growthmaAuthor
September 8, 2020

How do I submit documents to back up my service I provided. They said I did not provide the service. It is not user friendly to figure out. Said they will send an email. They did not. Stripe sends an email quickbooks does not. 

W
Wildrivers1
January 3, 2022

QBO states they will resolve billing issues but they do not. Their staff does not understand the issues when stated to them, they do not resolve them.     How do you get anyone's attention at Intuit to resolve issues?

JasroV
JasroV
Level 8
January 3, 2022

This isn't what I want you to experience with us, @Wildrivers1.

 

Allow me to ensure you get the right support available so this gets taken care of. 

 

Let me direct you to our support team. There, one of our live agents can securely check into your account assist you with your dispute. 

 

They can also perform additional troubleshooting steps or route you to our higher support team if needed. You can refer to the steps shared by my colleague AlcaeusF in contacting our support team.

 

Once you're all set, feel free to check out this link for reference in case you want to update your billing information in QuickBooks Online (QBO): Manage billing, payment, and subscription info in QuickBooks Online.

 

I'm all ears if you need more help with your billings and QuickBooks. I'll be around ready to help you. Keep safe and stay healthy!

W
Wildrivers1
January 3, 2022

the page you referred me to has more than 587 pages of information without a reference point.

 

I have called our account rep "Eric" more than 20 times with no reply.

 

Please help.

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