How do you resolve an issue where the customer is getting an acknowledgement of payment but QB doesn't knowledge it on my end and no funds are withdrawn or deposited?

Thanks for reaching out to the Community forum, paul-anders66.

If this is your first time to process or receive a payment, it would normally take 5 business days to deposit your funds since we're still setting up your merchant account. After we're done, your payments would be faster. It would be 1-2 business days for credit card payments and 2-7 days for ACH payments. There are times that deposits may delay. To find out why, you can check this article: Why are my funds on hold?.

You can also login to your Merchant account to track the payments made by your customers and review.

Here's how:

1. Sign in to the Merchant Service Center from a web browser.
2. Go to the Activity & Reports tab.
3. Choose Transactions. 
4. In the Transactions page, click >Show advanced options. 
5. Go to the Card section and enter the Cardholder name which is your customer's name. 
6. Hit the Search button at the bottom.

From there, all the transactions made will show up. 

For additional information, visit these helpful resources: 

• Find out when QuickBooks Payments deposits your money
• Common Questions about QuickBooks Payments Deposits
• QuickBooks Payments FAQ

Get back to me if you have any other questions. I'm always here to assist you. Have a wonderful day!