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November 13, 2023
Question

How long does it take to receive my money from a paid invoice after it has been on hold? I gave them the extra info needed.

  • November 13, 2023
  • 1 reply
  • 1 view
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1 reply

JaeAnnC
Level 6
November 13, 2023

I appreciate you reaching out to us, @mgorman3681. Allow me to share details about on-hold payments in QuickBooks Self-Employed (QBSE).

 

If you receive a payment that is on hold, don't worry. It simply means that we need to review it. 

 

Once you've submitted all the requirements, the review is usually finished within two business days. Then, we'll resume processing the payment. 

 

Learn more by reading these articles: 

 

Additionally, I'll share this reference as your guide if you need to return a customer's payment: Void or refund transactions in QuickBooks Payments.

 

Let me know in the comments below whenever you have further questions concerning on-hold deposits. The Community is here to help anytime. Keep safe, and have a wonderful day ahead.