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July 8, 2020
Question

How to fix the error -81707 when we are atteping to update billing info to resubscribe?

  • July 8, 2020
  • 1 reply
  • 1 view
No text available

1 reply

Rose-A
Level 10
July 8, 2020

Let's get your billing information updated, lcanache.

 

When a browser stored a lot of caches, it could cause problems like bringing up the data to your account or latency issue. As an initial step, you can press the F5 key on your keyboard to refresh the page.

 

After that, you can follow the steps below to update your billing information.

 

  1. Sign in as the Master or Company Admin.
  2. Go to Settings ⚙, then select Account and Settings.
  3. From the left menu, select Billing Subscription.
  4. Select Edit ✎ beside your payment method.
  5. Update your credit card info.
  6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
  7. Once everything’s good, select Confirm card or Save.

If you're still getting the same issue, let's clear the browser's cache and try to update it again. 

I recommend visiting the links below. These will provide you with resources and videos about managing your QuickBooks Online account, income, expenses, inventory, and other business information:

 

Video Tutorials

Resource Hub

 

You can always get back to me if you have any other QuickBooks concerns. I'm here to help. Have a nice day!