I am a Quickbooks Online user, and a year ago subscribed to the Online Bill Pay service. I am still getting billed monthly charges, but is this now free?

Forum|Forum|4 years ago
January 4, 2022
3 replies
19 views

Intuit has posted that the Online Bill Pay service is now offered free to existing subscribers, but how do I avoid my current monthly Online Bill Pay charges and use it for free? Do I cancel my subscription in Settings? Is the free service different? I've been on the phone with Quickbooks Tech Support, and they are absolutely clueless on this - spent all afternoon on the phone with them but received no answer, just got shuffled from agent to agent like a hot potato.

QuickBooks Online

AileneA

Moderator

Hi there, bomo5.

Thank you for reaching out to the Community. QuickBooks Bill Pay service for free for your first month. Your free one-month trial includes 20 payments. Additional sets of 10 payments will be billed at $6.95 per set. After your free trial, you will be charged $15.95 for up to 20 payments a month and $6.95 for each additional set of 10 payments.

You'll also want to read these articles to learn more about Online Bill Pay, and Intuit QuickBooks Bill Pay Service. This will provide you answers to frequently asked questions about it.

Please keep in touch with me here should you need any further assistance regarding pay bill in QuickBooks. The Community always has your back. Stay safe!

bomo5Author

Got it - thanks. That was the answer I was looking for. Hopefully the phone support folks can get this same information. There seems to be a void in the their Online Bill Pay knowledge base - perhaps just has not been integrated post-acquisition. Anyway, much appreciated - thanks!