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jthoman621
April 27, 2021
Question

I am a standard user on a company's QBO Plus account, and I cannot see the Business Overview reports section. Is that correct?

  • April 27, 2021
  • 3 replies
  • 33 views

I was recently brought on to help a new company with some financial modelling and was added as a standard user to their QBO Plus account, however, I am unable to access the P&L, Balance Sheet, and Cash Flow reports for their company. Is this because I am a standard user? They already have too many company admins, so they can't add me as one of those. If I ask them to simply switch me to reports only will I be able to see those reports?

 

Thank you so much for your help.

 

3 replies

Rose-A
Rose-A
Level 10
April 27, 2021

Yes, they'll need to modify your access rights for you to able to access the financial reports in QuickBooks Online, jthoman621.

 

You may want to ask the Master Admin of the account to check your user access rights in QuickBooks Online and change it to All.

 

Here’s what the Master Admin needs to do:

 

  1. Click the Gear icon and select Manage Users.
  2. Highlight the user's name, click Edit.
  3. Under Edit user settings, go to User type.
  4. Under How much access do you want this user to have?, make sure to select the All option.
  5. Hit Save.

 

Once done, log out and logged back into QuickBooks, and access the reports again. For your reference, check out the following write-ups below. This will provide you steps on how to restrict a user from accessing certain areas in QuickBooks as well as things to remember when adding an accountant:

 

Add or remove an accountant.

User types and user permissions in QuickBooks Online.

 

Feel free to drop a reply below if there's anything else you need. I'm always here to provide additional assistance whenever you need one. Have a great rest of your day!

jthoman621Author
April 27, 2021

Would this proposed solution require the Master Admin on the account to upgrade from QBO Plus to QBO Advanced? They already have as many admins as they can on their QBO Plus account and I would rather not ask them to upgrade it.

 

Thank you.

Giovann_GModerator
Moderator
April 27, 2021

Hello there, jthoman621.

 

I can share additional insight on managing the account. 

 

The Company Admin can access everything except edit or remove the Primary Admin. You can ask the Company admin to follow the steps provided above to change their user access. Also, they can upgrade to QBO advanced, I can show you how.

 

1. Click the Settings ⚙.

2. Select Account and Settings.

3. Choose Billing & Subscription.

4. In the QuickBooks Online section, hit the Upgrade.

5. Choose the plan, and click Upgrade.

6. Confirm your payment information and select Save.

 

Feel free to review this guide for more info:

 

Let me know if you have further questions about managing the account. I'll be around to help you. Take care!

 

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