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July 11, 2020
Question

I am trying to pay a bill online, and when I get to the company verification screen, it keeps asking me to enter the business address wven though I have.

  • July 11, 2020
  • 1 reply
  • 0 views
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1 reply

July 11, 2020

Hi there, @corey16.

 

Let me assist you with this concern. You can check the set up for your Bill.com to review the business address on it. You can visit this link for your guidance: https://quickbooks.intuit.com/app/apps/appdetails/?shortName=bill.com&

 

However, if the issue persists, you can perform a basic troubleshooting. You can open your QuickBooks Online account using incognito or private browser to check if it's a browser issue or not. You can follow these steps on how:

 

These are the keys to use a private browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

After that, pay the bill online again and if it works, you can clear the cache on your browser to delete some outdated file that might cause you small issues when using your QuickBooks Online account through a browser.

 

In case you'll need help tracking the status of your payments, you can read this article for more detailed information: Using the Payment Tracker.

 

Please know that I'm always around here in the Community if you'll need further assistance. Take care and have a wonderful day!