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October 11, 2020
Question

I am unable to enter text/add accounts into the invoice program. I am using a mac laptop running Catalina with a safari browser. Any ideas?

  • October 11, 2020
  • 1 reply
  • 4 views
No text available

1 reply

Kristine Mae
Moderator
October 11, 2020

Safari and Catalina are supported browsers and OS, Jennifer-kaionac.
 

I can think of one thing. You might be experiencing web issues. It can be the reason why you're unable to enter or add accounts in the invoice. 

 

Let's perform some basic troubleshooting steps to fix this. I'm here to guide you. We'll start by opening QuickBooks Self-Employed through an incognito window. It's the best place to isolate web issues.

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to add accounts using the private browsing session, go back to the regular browser and clear its cache. It's advisable to delete them so you won't experience any browser hiccups.

 

Also, you can use a different web browser like Google Chrome or Mozilla.

 

Once it's fixed, you can try to create the invoice again.

 

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