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July 26, 2020
Question

I am using Self Employed. The home screen invoice panel is not display any information. Anyone had this problem. Support has not responded with a solution.

  • July 26, 2020
  • 1 reply
  • 6 views
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1 reply

Level 9
July 26, 2020

A browser-related issue might have caused the Invoice menu not showing details, elipoole.

 

There are times that the browser stores internet cache files that cause most frequently visited sites such QuickBooks not to function well. We can verify that by performing a few troubleshooting steps. 

 

First, log in to QuickBooks Self-Employed using a private browser since it doesn't store cache files or history when visiting a page. Then, click the Invoice menu. If you're able to see the list of invoices, switch back to the main browser and clear the cache. You can also use other browsers that can help you isolate browser-related issues. 

 

If you get the same thing, I'd suggest getting in touch with our Phone Support Team again so they can further investigate. 

 

I'll be including articles that will help you manage our invoices: 

You can always mention me if you need more help. You take care always and have a great day!