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May 12, 2020
Question

I appear to have multiple accounts showing up under the same intuit account. They are not supposed to be connected at all. How can I disconnect these?

  • May 12, 2020
  • 1 reply
  • 2 views
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1 reply

Kristine Mae
Moderator
May 12, 2020

It looks like you're subscribed using a single email address, Alcomer.

 

You'll have to change one of the email addresses to separate your accounts. You can submit an email change request.

 

This process will take 3-4 business hours (8 AM - 5 PM PT). Once it's approved, you can have separate login credentials.

 

If you need more help with your linked accounts, I'd suggest reaching out to our customer care support. They'll pull up your account and update the email addresses connected to the accounts. Here's how:

  1. Click Assistant inside QuickBooks Self-Employed.
  2. Type "I need a human" twice in the Type something field.
  3. Click I still need a human.
  4. Select either Message an agent or Get a callback

If there's something else that we can do for you, please feel free to click the Reply button below.