I can’t find the credit Memo option. I need to create credit memo’s in order to clear some bad debt, but it does not come up as an option. I can not find it anywhere.

Hello there, @watkinsee.

You can find the Credit memo option by selecting the +New button under the Customers column in your QuickBooks Online (QBO) account. I'm here to make sure you're able to find this feature to clear bad debts. 

Moreover, QuickBooks uses browser cache and cookies to perform to its best. There are times if it's full of the frequently accessed page, it'll cause some unusual behavior. If you're still unable to locate the Credit memo option after performing the steps above, you can pull up your QBO account using a private browser.

Here are the different keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift + N

From there, find the Credit memo option in the +New button. If it shows, return to your default browser and clear your cache and cookies. 

To learn more about how to give a credit memo to a customer, you can refer to this article for the detailed steps: Enter and apply credit memos in QuickBooks Online. It also contains complete information on how you can apply a delayed credit to your customer transactions.

Please let me know if you have other concerns. I'm just around to help.

@watkinsee 

Why don't you write them off?

https://quickbooks.intuit.com/learn-support/en-us/accounts-receivable/write-off-bad-debt-in-quickbooks-online/00/187834