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1 reply

Adrian_A
Level 8
August 2, 2020

Let's determine why you're unable to send an invoice, kennethfrancois1.

 

There are times that an issue like this occurs when we encounter browser-related issues. To fix this, let's try sending an invoice on a private window. This is the best place to identify any browser-related concerns. 

 

You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you're able to send one, you can go back to a regular browser and clear its cache. A piled cache can also trigger some unexpected behavior on the opened pages.

 

You also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

You can check this article if you want to customize the invoice: Customize your invoices.

 

Feel free to tag my name if you have other concerns. Stay safe!