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August 31, 2020
Question

I do not want vendor checks to print the contact name. I uncheck the display name box and then save. Why does it not save my preference?

  • August 31, 2020
  • 1 reply
  • 4 views
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1 reply

Tori B
QuickBooks Team
August 31, 2020

Good morning, @tropical123

 

Thanks for reaching out to the Community. 

 

Since QuickBooks Online doesn't want to save your new preference, I recommend clearing your browser's cache. Web browsers collect cache to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like the one with your vendor display name not saving. I've included links that contain the steps to clearing the cache for all supported browsers below. 

 

Don't hesitate to let me know if you have additional questions or concerns. You can reach out to the Community at any time. Take care and enjoy the rest of your day!