I have a fee that I have never had before. Would like to have someone explain by voice and tell me if this is an ongoing fee. The call back button does not work

Hello there, ed-psy-com.

I can route you to the right support who can explain the details of the fee.

Issues with charges can best be handle by our QuickBooks Care Support. Aside from having the necessary tools to look into your account, pulling it up in a secure environment is important. They can provide complete information and answer your billing questions.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

You may also want to visit our Help Articles to help you with the tasks and tips when using QBO.

Come and visit us again if you need help. It will be my pleasure. Stay safe and have a great day ahead!