Hi cindy80. Glad to see you in the community. More than likely this is a cached image and file error. This happens sometimes whenever the web browser's cache folder gets too full. To clear your cache in Google Chrome the recommended web browser for using QuickBooks Online just follow these quick steps:
Press Ctrl+H on your keyboard inside of Chrome
From the history window, select Clear Browsing data to the left
In the box that appears, check Cached images and files, then select All Time from the timeframe dropdown.
Last, just select the blue Clear Data button on the bottom
Chrome will begin to clear your cache after it's done go ahead and restart the browser and try to pay your bills again. If you're not using Chrome, just check out this article on clearing cache and cookies for a guide on doing so in other common web browsers. Let me know if you run into anything else, I'll be glad to hear back from you if this helps as well. Have a great rest of your day.
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