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October 18, 2020
Question

I have had this happen several times, an invoice is marked paid and it was not by me, i never received funds until i went back to my client to figure out whats going on, very unprofessional.

  • October 18, 2020
  • 1 reply
  • 2 views
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1 reply

Moderator
October 18, 2020

I can share some info to ensure you can manage your invoices in QuickBooks Self-Employed (QBSE), @forrestelectric6.

 

Based on your scenario, I can tell that you have a QuickBooks Payments account. Thus, the invoice was automatically marked as paid. To learn more about it, please check out this article: QuickBooks Payments FAQs.

 

Also, the deposit speeds or when you'll receive the money depends on the product you're using and the type of payments you have. Normally, if you process the payments before 3 PM PT, we'll deposit the money in your bank account the next business day. Otherwise, we'll deposit them in two business days. For more insights, please review this article: Find out when QuickBooks Payments deposit customer payments.

 

If you wish to personalize your invoices, you can add your company logo (JPEG or PNG), change their designs, etc. To achieve this, just click the Gear icon ⚙️ at the top, and then perform the desired customization. For more tips, you can browse through this resource: Customize invoices.

 

You can also view all open invoices on the Invoices menu. From there, you'll be able to do other tasks like printing them, exporting them as PDFs, etc..

 

You can always get back to me if you have more questions about managing your invoices in QBSE. Just tag my name and I'll get back to you as quickly as I can. Take care and stay safe always.