I have recorded invoices that do not appear in a customer's transaction list. What could be causing this?

Keeping an accurate record of your invoices is my top priority today, Gary. Let me share some solutions to help locate them on your customers' transaction list accordingly.

Several factors may contribute to recorded invoices not appearing in a customer's transaction list. These factors include filter settings, invoice status, data entry errors, and deleted entries. 

To narrow down the result, set the appropriate transaction type filter within the Transaction List and specify the correct Status and Date. I'm adding this screenshot as your visual reference.

Additionally, you can actively review your Audit Log history to identify any potentially deleted entries that may affect missing invoices from your customer's profile.

If these suggestions don't resolve the issue, I recommend trying to locate your transactions through a private window. This procedure can help eliminate any cache-related concerns that might have caused problems.

You can save time by using either of the following keyboard shortcuts:

• Google Chrome: Press Ctrl+ Shift + N
• Safari: Press Command + Shift + N
• Mozilla Firefox: Press Ctrl+ Shift + P

If you can view your invoice data, return to your regular browser and clear the cache to start fresh. Alternatively, consider utilizing other supported browsers to narrow down the result.

For further guidance on recording invoices within our system, open this article: Create invoices in QuickBooks Online.

Once your customers process payments for their invoices, enter the transactions through the Receive Payment window. 

If you have additional questions about your customer's invoices, please feel free to leave a comment below. I'm here to help and just a few clicks away. Have a wonderful day!