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April 29, 2020
Question

I have several paid invoices that QB is refusing to release to our bank account. All I know is that they are "under review". No other information has been provided.

  • April 29, 2020
  • 1 reply
  • 3 views
No text available

1 reply

JenoP
QuickBooks Team
April 29, 2020

Hi there, dean-miller.

 

Funds are deposited in your bank account depending on your deposit speed.  First set of payments are usually deposited within 5 days for the first 1 to 4 weeks while we set everything up. Then, customer payments are processed much faster as you go along.

 

Follow these steps to check your deposit speed:

 

  1. Go to Gear icon and select Account and Settings.
  2. Proceed to the Payments tab.
  3. Review the Deposit Speed section.

It's also possible that the payments are placed on hold. It means that there was something unexpected in the deposit that we’d like to look at. We periodically review unexpected transactions to help protect you from fraud and keep you and your customers safe.

 

Please these articles for more details: 

 

Please don't hesitate to reach out to us again or add a reply below if you have follow-up questions.