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July 31, 2023
Question

I haven't been able to see my invoices since Friday. Anyone else having this issue?

  • July 31, 2023
  • 1 reply
  • 1 view
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1 reply

QuickBooks Team
July 31, 2023

Dear @ggiddes, we understand how important it is for you to have seamless tracking of invoices. We're here to inform you about the ongoing issue with your invoices in your QuickBooks Self-Employed (QBSE) account.

 

We currently have an ongoing investigation regarding missing invoices in your company file. Our engineer is aware of the issue and is actively working on resolving it. We appreciate your patience as we continue to investigate.

 

As a workaround, you can use the QBSE mobile app to access your invoices and continue with the tasks at hand.

 

You'll need to contact our QuickBooks Support Team immediately to add yourself to the list of affected users. That way, you'll receive prompt updates on any fixes or developments regarding the ongoing investigation thru email.

 

Here's how:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Please refer to this article for the schedule details: Contact QuickBooks Self-Employed Support.

 

We'll share these articles for future reference:

 

 

Please post a reply in this thread if you have more questions concerning invoices or anything else. We are always happy to assist you, @ggiddes. Have a great day ahead!