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tojnom
June 26, 2022
Question

I just signed up for QB Online yesterday. I imported some A2X journal entries, but they're not showing up on the bank rec screen. How do I get them to show up?

  • June 26, 2022
  • 3 replies
  • 29 views
*A2X is a QB application for importing Amazon data.

3 replies

TirzahC
Level 4
June 26, 2022

I want to ensure you'll get the best help with your Amazon business app concern, tojnom.

 

I'm here to assist you with fixing this issue. This way, you can get back to business with ease.


First, I'd like to know if you have encountered any error messages during the process. If so, please let me know in the comments section.

 

For now, we can do these troubleshooting steps to check the reason why your imported journal entries not showing up in your bank screen. Before we update it, let's reset your app's data: 

 

  1. Go to the hamburger menu ☰.
  2. Select Help & Feedback
  3. Tap Refresh Data.

 

Also, you'll want to update the app to ensure all features and functions are running smoothly: 

 

iOS devices: 

 

  1. Open the App Store.
  2. Tap the Today tab, then select your profile.
  3. Under the Available updates section, search for the QuickBooks mobile app.
  4. Tap Update.

 

Android devices:

 

  1. Open the Google Play Store.
  2. Tap the hamburger icon ☰ on the home screen.
  3. Go to My apps & games.
  4. Under the Updates tab, look for the QuickBooks mobile app.
  5. Tap Update.

 

You can also uninstall and reinstall the app to fix the issue. The download links are found here: How to download the QuickBooks Online mobile app.

 

I'm also adding this article that can help you manage your Amazon Business account with QuickBooks Online. 

 

This should get you covered today. Don't hesitate to let me know what the results are. I'll be around to provide further help. Take care!

tojnomAuthor
June 26, 2022

To be clear, this is not on the mobile app.  I'm having this issue on my laptop - QuickBooks Online.  How would I refresh the data from my laptop?  Also, could there be a delay in syncing the bank feeds?  I was thinking it might take a couple days.

Archie_B
Level 6
June 26, 2022

Thank you for reaching the Community, tojnom.

 

I'm here to share what I know importing journal entries from A2x and add more troubleshooting steps to make sure your data is sync into QuickBooks Online.

In QuickBooks, you'll see one (or two) journal entries that A2X has created. Each journal entry will have a date, and the list of debit and credit transactions that apply in that period. If you've connected your bank and credit card accounts, QuickBooks will automatically match the incoming deposit to the Journal entry created by A2X.

 

If the downloads seem stuck, or you want the most recent available transactions, we can do a manual download. 

 

Here's how:

 

  1. Go to Bookkeeping, choose Transactions.
  2. Select Bank transactions.
  3. Click on Update button.

 

This will update all of your linked bank and credit card accounts in QuickBooks. It will also increase the number of transactions in each account tile.

 

I'm adding this article for more information : What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

You can check out this link as your future reference: Reconcile an account in QuickBooks Online.

 

Please don't hesitate to reach the Community again if you still have other concern regarding journal entries and banking. I'll be around if you need help. Enjoy your day!

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