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July 30, 2023
Question

I just went to my invoices and there is nothing there.?? Then I tried to search one by name and nothing happens?

  • July 30, 2023
  • 1 reply
  • 1 view
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1 reply

QuickBooks Team
July 30, 2023

Thank you for bringing the matter to our attention, saraswfl1. I understand how important it is for you to access your invoices in QuickBooks Self-Employed (QBSE).

 

Currently, we have an ongoing investigation about being unable to view invoices in QBSE. Please rest assured that we are aware of the issue and are actively working on resolving it. Our dedicated engineering team is fully engaged, putting all efforts to fix this matter promptly.

 

We value your business, and we want to assure you that providing a seamless experience is our top priority. We apologize for any inconvenience this may have caused, and we are committed to getting your access to invoices back on track as soon as possible.

 

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-90843. Here's how:

 

  1. Go to Help (?) and select Contact Us.
  2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. Enter “talk to a human”, then select Continue.
  4. Select which way you want to connect with us.
  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

 

For support hours, see his article: Contact QuickBooks Self-Employed Support.

 

In the meantime, you can consider using QuickBooks Self-Employed on your mobile to manage your invoices.

 

You might also want to consider changing your QuickBooks Community username as it appears to contain your company ID, which may compromise your privacy and security.

 

Once again, thank you for your understanding, and we look forward to restoring your QBSE experience to its optimal state. We genuinely appreciate your continued support as our valued customer.