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September 26, 2022
Question

I keep getting an error message to "enter product or service" on a bill, but there is nowhere that asks to enter it. Can someone tell me how/where to enter it?

  • September 26, 2022
  • 4 replies
  • 33 views
This happens when I try to enter in the "items" section of the bill. There is a text box for description, but nowhere is there a dropdown menu with products and services. It will not let me save the bill because of this error message. The only way to save the bill is by filling out the category information without the detail of items.

4 replies

Moderator
September 26, 2022

Good day, @CK737.

 

Let me help you record your bills in QuickBooks Online (QBO). 

 

You'll get this error message once you enter any details in the Item details section without selecting a product or service item. 

If you haven't created any items yet, simply follow these steps to add one.

 

  1. Go to the Sales menu and select Product and services.
  2. Click New, then choose the type of item you want to create.
  3. Add your details and select Save and close.

 

Once done, create again a bill and select the item in the PRODUCT/SERVICE drop-down list. Enter the rest of the details, then click Save and close.

To know more about tracking bills and recording payments, you can check out this article: Enter and manage bills and bill payments in QBO.

.

If you need any further help in managing your expenses in QuickBooks, just add your reply in this thread. I'm always here to help with the process. Have a nice day.

CK737Author
September 28, 2022

Hello, thanks so much for your explanation. Where your screen shot shots a drop down menu for products and services under Items, my screen has an open text box that says "description." I do have a list of 20-30 items in my Products and Services list (migrated over from Desktop for Mac, plus one that I recently created in QB Online for manual mileage). Is there a reason that this text box for Description is appearing instead of a pull-down menu for products and services?