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April 7, 2020
Question

I'm an Uber driver, and I can't bulk classify by trips anymore. I get "We can't classify trips at this time" I still have 711 trips to classify! QB Self employed online

  • April 7, 2020
  • 1 reply
  • 4 views
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1 reply

Rose-A
Level 10
April 7, 2020

I'd like to make sure you'll be guided to the right support, seoron.


We're receiving reports that other users are getting this error as well and I would like to inform you that this has already been escalated to our engineering team.

 

I’d encourage you to contact our QuickBooks Self-Employed Support and have them attach your case to the ongoing investigation, so they can add your account information to the list of affected users. That way, our engineers can send you updates via email when they are available.

 

To ensure we address your concern on time, check out our support hours.

 

Additionally, I'm adding these helpful articles for ideas about categorizing your transactions in QuickBooks Self-Employed.

 

I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know by dropping a comment below. I'm always here to help. Have a lovely week ahead!