However, if it reaches beyond the deposit timeframe for new accounts, I recommend contacting Merchant Services to help you check the status of your funds and account.
Feel free to follow these steps to contact them via QuickBooks Online (QBO):
Click the (?) Help icon.
Choose the Search icon and enter a short description of your concern. Then, Continue.
Just FYI, @fingerlakesplugg, QB will hold your money, as stated. However, it's not the only time they will hold it. There have been a LARGE number of QB Customers that have had QB hold there money for weeks, if not months on end, only while getting the runaround.
QB will tell people that they have sent them an email, when they haven't. They will tell you that it will only be a couple of days, when in fact it will be WEEKS. The higher the amount of the payment they are holding, the longer they will hold it.
You see, QB collects interest off of YOUR money, all while you and your business are struggling.
They don't care!! As long as they get their interest, they are happy.
Good Luck!!
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.