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October 5, 2023
Question

I'm running QB Online Desktop App. It's not keeping me logged in for 6 month? In fact it logged me out the day after I started using it. Suggestions?

  • October 5, 2023
  • 1 reply
  • 1 view
The docs online (https://quickbooks.intuit.com/learn-support/en-us/help-article/download-products/download-use-quickbooks-online-advanced-desktop/L9BrRPlDD_US_en_US) say it should keep me logged in for 6 months, which is why I downloaded the app. Under Settings | Advanced | Other Preferences | "Sign me out if inactive for", it only lets me specify up to 3 hours. Next to useless.

1 reply

Level 9
October 5, 2023

I appreciate your bringing this to our attention, Michael. Your input is greatly appreciated.

 

One advantage of using the QB desktop app is that you should never experience automatic logouts, ensuring uninterrupted access. On the contrary, what you've encountered did not transpire in that manner.

 

I strongly recommend reaching out to our Customer Care Support team. They have tools to access your account, assist, and identify the underlying cause of this issue.

 

Here's how:

 

  1. Go to the Help menu at the upper right.
  2. Click the Search tab.
  3. Press Contact Us at the bottom part. 
  4. Enter your concern in the What can we help you with? box.
  5. Click Continue.
  6. Select Chat with us or Have us call you.

 

In addition, you can run reports in QBO, which is crucial for financial analysis, performance evaluation, compliance, budgeting, and decision-making. It enables you to comprehensively understand your business's financial position and drive growth and success. Refer to this article for more details: Run reports in QuickBooks Online.

 

You can always post a reply if you have other questions or relevant concerns.