I made a referral and Quickbooks offered gift parts to the referral and new customer. I received the email confirming that they will send the cards, but never do so.

Hi there, @Carolinita.

To review why the card hasn’t sent to the customer, I suggest reaching out to our Customer Support team. They have the tools to further check your account and assist you with your referrals cards.

Here’s how you can reach support:

1. Click the Help menu at the top.
2. On the pop-up, click Contact us.
3. Enter a brief description of your concern on the What can we help you with? box.
4. Hit Let’s talk.
5. Scroll down and click either Start messaging or Get a callback.

You can check our support hours and contact us at a time convenient to you.

Please update me on how the call goes. If you have additional questions or any clarifications, let me know as well. I’m right here to help. Wishing you the best!