I need a customer service agent to contact me

Hi there, @drolle.

We offer different ways to contact QuickBooks Online (QBO) Support. There is an option to chat or get a callback from an agent that is available during specific hours.

Here's how:

1. Click the Help icon in the upper right of the screen.
2. Select Contact Us.
3. Enter Support in the What can we help you with? field and choose Let's talk.
4. From here, you can select to receive a callback at a time that's convenient for you.

Also, feel free to visit our QBO Community help website for tips and related articles in the future.

As always, you're welcome to post any questions you have in this space. Just leave a comment below. Have a great day ahead.

Hi @SSarey1,

The security of your account is our top priority. Let me route you to our Customer Care Team to get this addressed right away.

From there, they can securely pull up and check your QuickBooks Online (QBO) account and verify the legitimacy of the email you received. You can follow these steps to contact them.

1. Go to the Help icon.
2. Click Contact Us.
3. Enter receive an email that I requested to cancel my account in the dialog box, and click Let's talk.
4. You can either choose to Start a message or Get a callback to get a representative on the line.
5. Enter the needed information.

To ensure we address your concern on time, you can check out our support hours.

Also, feel free to visit our Account management page to learn some tips on managing your QBO account.

I'm just a few clicks away if you have additional QBO concerns. Have a great day!

I'll provide steps on how you can update the bank information for your payroll subscription, Nuno Iron.

If you're subscribed to the QuickBooks Online Payroll Enhanced, you can follow the steps below. Please make sure that you are signed in as the Master Admin or Company Admin to see the Billing & Subscription tab.

Here are the steps:

1. In your QuickBooks Online company, go to the Gear > Account and Settings.
2. On the left panel, click Billing & Subscription.
3. In the Payroll section, select Resubscribe.
4. Follow the on-screen steps to complete your payroll renewal.

If you've purchased your QuickBooks Online from your Accountant, I recommend reaching out to your Accountant and work with them to restart your payroll subscription.

Feel free to read this article for more details: Reactivate your QuickBooks Payroll subscription.

Otherwise, reach out to our Payroll Support Team to further assist you in updating the credit card information. Before doing so, please check our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again. 
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Get a call.

For any additional questions related to payroll or other concerns with QuickBooks Online, please let me know in the comments below. Thanks.