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February 11, 2020
Question

I need help in sending emails from Quick books like invoices. All other emails are going thru except from Quick books

  • February 11, 2020
  • 1 reply
  • 3 views
No text available

1 reply

JasroV
Level 8
February 11, 2020

Hi there, @denverfence.

 

I'd like to help and make sure you can send an invoice through email in your QuickBooks Desktop (QDBT). Can you specify what email provider you're using or any error message you receive? Additional details are appreciated.

 

In the meantime, let's perform some troubleshooting steps to isolate this. To start, let's make sure that your QBDT is updated to the latest release. Here's how:

  1. Go to the Help menu and click Update QuickBooks Desktop.
  2. On the Options tab, click Mark All, then Save.
  3. Go to the Update Now tab and mark the Reset Update box and click Get Updates.

Here's an article you can read for more details: Update QuickBooks Desktop to the latest release

 

Once done, close and reopen your QBDT, then create a test invoice and send it to your email to double-check. If the issue persists, you can check this great article for further guidance: Error: QuickBooks is unable to send your email to Outlook

 

You might also want to check this article for reference in case you want to customize your invoice in QBDT: Use and customize form templates

 
Let me know if you have other concerns or questions. You're always welcome to post in the Community anytime.