I need to refund a customer deposit that was made through QB Payments, but I do not have their card details. Are there other options?

Good morning, @amy62,

Great question; I would be happy to help!

You can always a refund a customer through your Merchant Service Center online.  There are several different ways to do this; this article will give you the instructions for each scenario:

Void or refund transactions in QuickBooks Payments

Hope that helps!

Lucas